AI Chatbots & Support

    Intelligent Support
    That Never Clocks Off.

    Custom AI chatbots that handle frontline enquiries, resolve support tickets, and retrieve knowledge – integrated directly into your workflows.

    Trusted by growth-minded SMEs
    CBRECCR WaterproofingFinance NowMarble InsuranceMarine DetailingMy GoodnessRavenRheemSimon LucasSpace StudioTectumThe Wild Bunch
    01 The Problem

    Your Support Team Is Drowning in Repetitive Requests

    The same questions, over and over. Your team is buried in tickets while customers wait. Meanwhile, knowledge sits locked in documents nobody reads.

    80% of support queries are repetitive and low-value
    Response times are too slow for modern expectations
    Knowledge is scattered across docs, emails, and people's heads
    Scaling support means scaling headcount – and cost

    "Our support team went from drowning in tickets to focusing on complex cases. The chatbot handles 80% of queries before a human even needs to look."

    – Emma Richards, Head of Customer Success, NextGen SaaS
    02 Our Solution

    AI-Powered Support That Scales With You

    From website chat to internal helpdesk, our AI chatbots handle the volume so your team can handle the complexity.

    Customer Support Bots

    Instant answers to common questions, 24/7, across web, SMS, and social.

    Internal Helpdesk AI

    IT support, HR queries, and policy lookups handled by AI – instantly.

    Knowledge Retrieval

    AI that searches your docs, SOPs, and databases to surface accurate answers.

    Ticket Triage & Routing

    Automatically categorise, prioritise, and route tickets to the right team.

    Escalation Handling

    Seamless handoff to human agents when complexity requires it.

    Multi-Channel Deployment

    Deploy across your website, app, WhatsApp, Facebook Messenger, and more.

    03 Results Focused

    Built for businesses that are ready to scale

    From lead management to quoting systems, we remove the admin grind – freeing your time, increasing productivity, and growing sales.

    0%
    Queries resolved instantly
    0%
    Bot accuracy rate
    0s
    Average response time
    0%
    Support cost reduction
    04 How It Works

    How We Build Your AI Support System

    Step 01
    01

    Knowledge Audit

    We map your FAQs, support docs, and common queries to build the AI's knowledge base.

    Step 02
    02

    Bot Design & Training

    We design conversation flows and train the AI on your brand voice and processes.

    Step 03
    03

    Integration & Deployment

    We connect the chatbot to your CRM, helpdesk, and communication channels.

    Step 04
    04

    Monitor & Improve

    Continuous learning from real conversations to improve accuracy and coverage.

    "Our support team went from drowning in tickets to focusing on complex cases. The chatbot handles 80% of queries before a human even needs to look."
    ER
    Emma Richards
    Head of Customer Success, NextGen SaaS
    Why Leadica

    The smarter way to handle ai chatbots & support

    Speed

    Process workflows in real-time, with optimized throughput to ensure lightning-fast automation.

    Safe & Reliable

    Built with fallbacks, monitoring, and human handoff protocols. No black boxes.

    Simplicity

    Handle the entire workflow lifecycle automatically–no need to build everything yourself.

    Scalability

    From startups to enterprises, scale effortlessly. Minimize costs while maximizing capacity.

    05 Use Cases

    Chatbots That Work Across Your Business

    E-Commerce Support

    Order tracking, returns, and product questions handled instantly.

    Learn more

    SaaS Onboarding

    Guide new users through setup, answer feature questions, and reduce churn.

    Learn more

    Healthcare Enquiries

    Appointment booking, symptom triage, and insurance queries.

    Learn more

    IT Helpdesk

    Password resets, software issues, and access requests – no ticket needed.

    Learn more

    Property Management

    Tenant enquiries, maintenance requests, and lease questions on autopilot.

    Learn more

    Financial Services

    Account queries, application status, and compliance information.

    Learn more
    06 FAQ

    Questions & answers

    Everything you need to know about our ai chatbots & support solutions.

    Where can the AI chatbot be deployed?

    AI chatbots can be deployed wherever NZ and Australian customers already reach out: your website (as a chat widget), Facebook Messenger, Instagram DMs, WhatsApp, and SMS. Many SMEs in New Zealand and Australia get their highest enquiry volume between 6pm and 10pm and on weekends, well outside standard business hours, so a single chatbot setup typically covers all those channels at once and answers instantly across NZST/NZDT and every Australian time zone (AEST, AWST, ACST). Conversations sync to a single inbox so your team replies in one place, regardless of where the customer started. We confirm channel coverage and language preferences during scoping.

    Can the chatbot book appointments directly?

    What happens if the AI can't answer a question?

    Will the chatbot learn from my own content?

    How much does an AI chatbot cost?

    Which platforms and tools does the chatbot integrate with?

    How long does it take to launch an AI chatbot?

    What is involved in implementing the chatbot on my side?

    STRATEGY CALL

    Ready to Make Growth Inevitable?

    Book a practical growth strategy call and see where Leadica can help you generate demand, speed up follow-up, remove bottlenecks, and turn more opportunities into revenue.

    • Growth opportunities specific to your business
    • Where leads, quotes, follow-up, or conversion are getting stuck
    • Marketing, automation, and AI ideas to reduce friction and save time
    • A clearer path to more predictable pipeline and revenue
    Get Your Growth Plan

    No hard sell. No generic audit. Just a focused conversation about revenue, efficiency, and what to fix first.